ProSolutions - Plumbing, Heating & Air Conditioning
BBB Accredited Business
2023 Best Plumbing Company in Edmonton
Rated: 4.8 / 5 
Read  100's of Reviews
$97 Furnace Tune-Up Sale. Save $77.
Rated: 4.8 / 5 
Read 100s of Reviews

Furnace Family Acquired by Rümi Home Services by ATCO

By: Nate Schick

Furnace Family, a local HVAC company known for their high-quality, family-focused heating and air conditioning services, was recently acquired by Rümi. Rümi Home Services by ATCO is a large organization in Alberta that outsources a huge range of home services throughout the province. 

Edmonton and Calgary customers valued Furnace Family’s friendly service and the trusting relationships they built with the company’s tight-knit team. Unfortunately, for clients who appreciate personalized, customer-first service, this level of care and attention, in our opinion, is bound to be lost to corporate culture in the Furnace Family takeover.

As with most large corporations controlled by boards and shareholders, profit comes first. Thus, as the executives at ATCO strive to provide shareholder returns, the quality service that Furnace Family once offered may be impacted. Client calls will likely now be directed to a large, impersonal service centre. Worse, the customer service representative answering the call will likely have no knowledge of the industry they’re serving.

For local homeowners who worked with Furnace Family, this means losing the ability to call their HVAC company and talk to the same friendly and experienced team members they’ve been calling for years. It also means an unfamiliar face visiting their home and a loss of the warm, family-oriented culture that Furnace Family offered.

We Are Here To Help. Just Call Momma

Irene ProSolutions Inc

 

If you’re one of these customers and you’re concerned about getting the same care and attention you received before Rümi and ATCO acquired Furnace Family, ProSolutions Plumbing, Heating & AC Inc. is here to fill the void.

ProSolutions Plumbing, Heating & AC Inc. is a local, family-focused company that, like Furnace Family was, is dedicated to offering customer service that exceeds expectations and building strong relationships with customers. At ProSolutions Plumbing, Heating & AC Inc., home comfort is what we do – and all we do! From air conditioning to furnaces, our HVAC professionals are here to help you create a safe and comfortable indoor space for you and your family.

Our local team gets to know every client, so we can provide the very best service that is perfectly tailored to their home and needs. Most importantly, everyone at ProSolutions Plumbing, Heating & AC Inc. is educated and involved in the home services industry. That means when you call ProSolutions Plumbing, Heating & AC Inc., you’re not just getting any receptionist on the phone – you’re getting an experienced and knowledgeable person who knows you and the industry.

Interested in working with ProSolutions Plumbing, Heating & AC Inc.? Call (or text) our friendly team, or check out our ProComfort Memberships to see if we have a plan that works for you!

Table of Contents
Primary Item (H2)

Related Posts

Air Conditioning
Practical Energy Savings Tips for Edmonton Homeowners (Plus How Much You’ll Actually Save)

Want to reduce your monthly utility costs? These simple energy savings tips could help you save hundreds of dollars. Here’s how you can start saving today …

Read More
Heating
Boiler Repair 101: A Homeowner’s Guide to Boiler Repairs

A guide to the most common boiler problems and how to do a boiler repair at home. …

Read More
Air Conditioning
Air Conditioner Buying Guide: How to Pick the Right Central AC for Your Home

Are you considering an air conditioner installation in your home? Our air conditioner buying guide will help you pick the perfect AC and the best installation contractor. …

Read More
Subscribe For Deals
  • This field is for validation purposes and should be left unchanged.
© 2024 Prosolutions Inc.
arrow-right-circle
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram