Here is the list of most popular questions we are asked about our services. If you cannot find the answer to your specific question, please send us your query through our contact page.

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You keep blowing a fuse when you turn on the unit.

You keep blowing a fuse when you turn on the unit.

It’s often an electrical issue with the breaker or the house wiring. Likely a short circuit or some type of a fault to ground issue.It could also be that a dirty filter is the culprit. One not uncommon answer is to check the electrical box in the condensing unit. It’s not surprising in a place like Edmonton, that mice have built a nest in this box and have also nibbled at some of the electrical wires. If you’re like many of us, you’d want an expert like ProSolutions Inc. to fix it.

What type of warranty will I get from my AC Unit?

What type of warranty will I get from my AC Unit?

All installations are backed by a minimum 5( #?) year comprehensive parts warranty & mosthigher efficient models boast 10 years out of the box. 10 year extended labour warranty is available through pretty much any professional AC installation company and their brand of partners.

What disruption will I face when AC is installed?

What disruption will I face when AC is installed?

At ProSolutions we take the greatest care to ensure that our installation will be top of the line. We have handled many retrofits for our customers. Our installers are among the best in the industry – we have the experience and we’re well aware of the complexities involved when installing these systems.

Will air conditioning make us sick?

Will air conditioning make us sick?

Your AC system has filters specially designed to remove dust and other impurities. These filters remove almost all possibilities for allergies to exist.  Since the air conditioning also removes excess humidity from the air, it prevents the build-up of mould and bacterial growth. This helps improve your home’s air quality. 

People that report being allergic to AC are typically allergic to what's in the air being circulated. This is why proper filters or air cleaners are essential for AC and furnace systems. Your home’s comfort extends beyond just the air temperature/humidity, to the cleanliness of it too.

What is my most important installation decision?

What is my most important installation decision?

Several manufacturers make and distribute air condition systems. Generally they’re of a high standard. The difference between a good installation and a great one is the expertise that goes into the installation. ProSolution is well qualified to do that for you.

Over the years, we have created extensive installation procedures that guarantee the job is done right every time. We know how to overcome common challenges and the ones that are rare. 

Hiring those less experienced often results in headaches for the homeowner. This makes a ‘deal’ on the installation not always a deal in the long run. You want to work with a company that will be around longer than your AC unit so you know who to call if it breaks. 

AC Units - Two things every homeowner should remember.

AC Units - Two things every homeowner should remember.

AC units are a blessing in the dog days of summer in Alberta. However, when you are experiencing issues with your unit running the way they were built to run, this tends to create an uncomfortable situation for your household. Here are two things every homeowner should remember.

1.  Always check to see if you need to shut the power off in dealing with any air conditioner issues.

2.  Deal with a trusted and experienced professional, like ProSolutions, when buying a new air conditioner, or repairing an existing unit.

Why is my AC compressor so noisy?

Why is my AC compressor so noisy?

Compressors can make banging or rattling sounds, hissing or clinking noises, humming and screeching. Your first action is to shut down the unit. Causes include loose parts, the motor coming loose, a refrigerant leak, faulty controls, low on oil, and pressure build-ups.

For all these problems you’re best to bring in ProSolutions Inc. to diagnose and fix the problem, including possible compressor replacement.  

Your AC unit’s power is on, but nothing is happening. What can I check?

Your AC unit’s power is on, but nothing is happening. What can I check?

If your AC unit's power is on, but nothing is happening. You may have blown a fuse or tripped a circuit breaker. There may be a problem with the motor. Other factors could include a refrigerant leak, a filter that needs changing and dirty condenser coils. A capacitor could be weak. If you are unable to diagnose and fix it yourself, call in ProSolutions Inc. to help. Our trained AC technicians will be able to quickly diagnose the issue.

Cool air is not getting throughout the house.

Cool air is not getting throughout the house.

There are several possible reasons. The usual ones relate to a frozen evaporator coil, dirty filter, dirty condenser coils, a leak somewhere in the refrigeration system or possibly in the ductwork system. It could also be that your unit is older and simply not able to keep up with the extra heavy cooling demands with our weather changes these days. ProSolutions Inc. can check this for you, identify the issue, and advise you on the best actions to take.

Air conditioner longevity - How long will a new one last in Alberta?

Air conditioner longevity - How long will a new one last in Alberta?

An air conditioner's longevity supported by regular service and maintenance should last 15+ years in Alberta. And if maintained properly, don’t be surprised to exceed that by many years also.Regular maintenance check-ups cost from a certified technician anywhere from $89-200+ depending on the contractor you work with.

ProSolutions Inc. customers that have our Service Partner Plan benefit from lower maintenance costs and even pre-scheduled appointments so you can relax and enjoy living in your home instead of working on it. 

AC Unit Replacement - Is it worth it to keep fixing or should I replace it?

AC Unit Replacement - Is it worth it to keep fixing or should I replace it?

Any AC unit that is 15 years of age or older is not only more likely to break down and need costly repairs, but is also much less efficient & more costly to operate. Therefore, an AC unit replacement may be the best investment moving forward. Ask ProSolutions Inc. to do a cost-benefit for you, so you can decide whether it’s better to fix the problem or invest in a new unit.

The AC condenser coil is frozen. What should I do?

The AC condenser coil is frozen. What should I do?

If that coil hasn’t been cleaned for too long, or the refrigerant has sprung a leak, here’s what to try:  

Set your thermostat to high and Fan Only, and leave it on for a couple of hours. That may resolve the issue. If it does not work, you could have more than just a frozen line causing issues. Call in the experts and let them help you out. Click here to learn more about AC Repairs.

Why is it my air conditioner won’t run at all?

Why is it my air conditioner won’t run at all?

It sounds like an electrical problem. A fuse may have blown or circuit breaker tripped. If resetting those doesn’t solve the problem there may be an issue with the unit’s circuit board. In which case check with ProSolutions Inc. to give you a diagnosis.

My furnace blower is not working! What should I do?

My furnace blower is not working! What should I do?

If your furnace blower is not working, there could be a couple of issues here, one more serious than the other. Firstly, it is important to understand how a furnace works. You can begin to understand this through a very simple principle. A furnace uses some type of fuel (i.e. electrical, oil, gas, etc) to heat a series of coils.  What type of fuel your furnace uses for this combustion.  This series of heated coils (called a heat exchanger) has a fan (called a blower motor) which blows your houses' air over them and into your air ducts where it is dispersed throughout your house.  This simple process, regardless of what type of fuel you use, is how your furnace is able to blow warm air into your home.

If you're having any issues with your furnace blower not working. It can come down to the blower motor in the furnace may need replacing and that’s usually a job for the experts. A capacitor. If the capacitor is defective, the fan motor might be noisy, overheat, or not run at all. If the control board is defective, it might not send voltage to the blower motor. If the furnace is not getting power, check the furnace circuit breaker or fuse as this might also be an issue.

On the other hand, the unit may be clogged with dirt and dust and you may be able to fix that yourself but may likely need special attention to unclog the debris and dirt from the components.

In the end, there are several things that can lead to a furnace not blowing air.  If you decide to try and repair an older unit and it requires more effort and costs incurred. It may just be more advantageous to replace it.

If you need help with your furnace issues, give us a call today!

Why is my air conditioner leaking water under the furnace?

Why is my air conditioner leaking water under the furnace?

The most likely answer is that the drain line is clogged due to dirt, dust and fungus growth. If you have a wet dry vac you can probably unplug this yourself. On the other hand it can be awkward and is better left to the experts at ProSolutions Inc. Learn more about AC Repairs.

TWO THINGS EVERY HOMEOWNER SHOULD REMEMBER

TWO THINGS EVERY HOMEOWNER SHOULD REMEMBER

1.  Always check to see if you need to shut the power off in dealing with any air conditioner issues.

2.  Deal with a trusted and experienced professional, like ProSolutions Inc., when buying a new air conditioner, or repairing an existing unit. 

Thermostat doesn’t work. Replacing batteries hasn’t solved the problem.

Thermostat doesn’t work. Replacing batteries hasn’t solved the problem.

Thermostat doesn't work? Call in the experts at ProSolutions Inc.. They’ll advise you whether the thermostat can be fixed or should be replaced or if there is something else wrong with your AC system causing the malfunction.

Air Conditioner Maintenance FAQs

Air Conditioner Maintenance FAQs

It’s not necessary unless you’re concerned a chunk of ice should fall on it and damage the motor. If so, put a board, like a thick piece of plywood across and anchor it with rocks/cinder blocks, etc. 

At ProSolutions Inc., we think it is better to not protect it all round with a tarp/cover as you may get insects and mice showing up as residents. Or moisture may get in during the winter causing corrosion.

Blowing snow and rain will not cause problems for your outside unit when you are properly maintaining it throughout the year.

How is a central air conditioning system installed?

How is a central air conditioning system installed?

Whole-home air con units are integrated into your home’s existing furnace ductwork and mechanical room equipment set up.

The actual steps to install a central air conditioning unit include installation and repair of ductwork, preparation of the areas where inside and outside units will be placed, connecting the outside condensing unit to the inside, adding refrigerant and then testing the system. sealing up of any new holes or penetrations in the homes envelope. We also make sure that your thermostat is functioning with the new equipment properly.

At ProSolutions Inc., you will find that we take the time to explain what we are doing and give you options on how we install your new AC system. 

How expensive are air conditioning systems?

How expensive are air conditioning systems?

ProSolutions has a complete range of systems and accessories ready to install in Edmonton from $3400 to $10,000+ for ultra high efficient and ultra quiet inverter units

These AC systems are built for our weather and come with warranties to match. 10 years parts and warranty available and some brands even carry a manufacturers 10 year or lifetime unit replacement guarantee.

What is involved in replacing an old system?

What is involved in replacing an old system?

What has to be replaced or repaired, apart from the new unit? What shape is the ductwork in, what about insulation, and windows. What about piping for refrigerant and condensate? What of the electrical wiring, grills and registers on the floors and walls, filters before the furnace and evaporator coil and it’s condition and cleanliness? Consult with ProSolutions for an accurate assessment of your present air conditioning system.

Why should I consider replacing my existing AC system?

Why should I consider replacing my existing AC system?

If you already have an AC unit that is working, there may be reasons to replace it before it breaks. The primary reason for early replacement is to increase efficiency and reduce your carbon footprint.

Is your air conditioning system in good shape? If it is older than 8-10 years it is going to be less efficient. Since AC systems in 2020 can be 60% more efficient than 10 years ago, by replacing aging units you will save on operating costs. A unit 15 years or older is not only less efficient but likely to run into expensive repairs as parts wear out. Also if it old and phased out refrigerant R-22 in your system, it will be almost too difficult to service and repair, as the chlorine based gas is being replaced by r-410a chlorine free product and other eco-friendly refrigerants in the residential industry.

Can I have too large of an AC System?

Can I have too large of an AC System?

Yes! Often, homeowners who buy based on the biggest cooling capacity are disappointed in the final performance of their system.

If the unit is too large, the space gets too cool and humidity is not removed. You’ll feel cold and clammy. Plus the frequent cycling can wear out your AC Unit faster since the hardest load on your AC is when you start it up. You can also freeze up the AC unit if the air flow is too low and the unit can not be kept from freezing up. Freezing up of a central AC system is a recipe for disaster on the HVAC equipment.

What does SEER stand for?

What does SEER stand for?

SEER is the acronym for “Seasonal Energy Efficiency Ratio”. It is a maximum rating and not a constant value which can make it hard to really understand in every situation. Higher numbers represent higher efficiency. Currently, you can find AC units with SEER ratings as high as 25.

Basically, SEER is the average expected energy use of your home’s AC unit if you keep a constant inside temperature while dealing with the outside fluctuations in temperature during the season (so 15 - 35 degrees C in Alberta). 

You can think of the SEER value the same way as the milage (L/100km) your vehicle gets. Under optimal conditions, without driving aggressively (cooling too much) you should average out to the manufacturers rating. 

How do I select the right air conditioning system?

How do I select the right air conditioning system?

Make sure that the system is the right size for your home or building. So square footage, ductwork, windows, single or two storey home – they all factor into the calculation.  The ProSolutions team can figure this out for you as we have for more than 10,000 homes across Edmonton and area.

Do I need to be concerned about my thermostat?

Do I need to be concerned about my thermostat?

We recommend a smart thermostat when your home comfort system has both a AC and Furnace unit. In addition to improved comfort settings, many smart thermostats are able to alet you of troubles like “Too Hot” or “Too Cold” warnings - some can even report directly to your phone!

If it’s battery-operated, check the batteries and replace them as necessary. Otherwise, if you have a problem, call one of our experts at ProSolutions.

Can I close off vents in rooms that I don’t use?

Can I close off vents in rooms that I don’t use?

Experts like ProSolutions will tell you that it’s best to have at least two-thirds of your vents left open for best operation of your AC system. It is far harder to cool down a house versus. keeping it at a constant temperature. 

Air circulation issues. Some rooms are cold, some warm. Why is that?

Air circulation issues. Some rooms are cold, some warm. Why is that?

Air circulation issues in your home? If you are experiencing this, check the vents in those warmer rooms. Vents bringing hot or cool air into the house winter/summer accumulate dust, pet dander whatever, and should be vacuumed on a regular basis to ensure good air flow. At the same time make sure that your return air vents are not blocked by furniture or other items pushed up against them.

Furnace filter replacement - Do I need to change it as often when using the AC?

Furnace filter replacement - Do I need to change it as often when using the AC?

Furnace filter replacement is important if you're using your AC. Maybe not as frequently as in winter when monthly changes are best. But check the filter regularly to see that it is functioning properly, and replace when necessary.

If you run your AC during the spring or fall, you will want to check your filter more often since this time of year has more allergens and particulates in the air that can cause you to become sick.

AC unit suction line is losing bits of its cover. Do I need to do anything?

AC unit suction line is losing bits of its cover. Do I need to do anything?

The AC unit suction line needs protection from outside air otherwise condensation will occur with water dripping on the floor or ground. It also means that refrigerant gas can warm up before it reaches the compressor. Make sure the line is covered with insulation to protect it and maximize the efficiency of your AC unit.

How do I protect my AC unit against mother nature?

How do I protect my AC unit against mother nature?

The Edmonton area has a substantial mice population and they can get into that outside condenser unit to build their nests. You’ll also find leaves and other debris, including small branches. It’s smart to clean them all away.

You should also visually inspect your unit regularly, even a quick glance as you walk by it is good practice. Chances are, you will notice something that seems out of the ordinary before it becomes a real problem if you do this.

Air conditioner parts - Which parts break down if it's not maintained?

Air conditioner parts - Which parts break down if it's not maintained?

Air conditioner parts break down over time. However, an improperly maintained central air conditioning system will put pressure on every part of that system. A dirty filter that hasn’t been replaced, fans that are not cleaned, leaking refrigerant, exposed wires in the electrical box, ice build up on coils. These put pressure on the capacitors, sensors that track heat levels and thermostat readings and generally weaken the unit so it does not run efficiently and any part can break down.

Cleaning condensing unit - The Do's and Don'ts.

Cleaning condensing unit - The Do's and Don'ts.

Cleaning a condensing unit can be an important part of maintaining the longevity of your condensing unit. Should you use a pressure washer or liquid cleaner though? The short answer is NO! Do not use a power washer. You may damage fins or other parts of the condensing unit. Use a garden hose and spray into the coil to remove all the dust and other stuff that gets onto the coil over the season. As for liquid cleaners, most of them contain corrosive agents and you don’t want to damage the coil or any other parts of the unit with which it comes in contact.

If you're thinking about cleaning a condensing unit. A certified AC repair contractor will have specialized cleaners in cases where the coil needs to be thoroughly cleaned. 

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