Furnace Troubleshooting: 6 Problems to Check Before You Call a Furnace Repair Company

Furnace not working properly? Furnace troubleshooting may be easier than you think! This handy furnace troubleshooting guide outlines the most common problems and quick furnace fixes. So, before calling a furnace repair company, check out the furnace troubleshooting tips below. If your furnace is experiencing one of these common problems, you may be able to repair it yourself with a simple and quick furnace fix.

If you’re having a problem with your furnace, start with these 3 simple and quick furnace fixes. Many times they will solve the problem – and you won’t need to call a furnace repair company!

  1. Make sure your furnace is turned on.
  2. Check the batteries in your thermostat (and replace them, if necessary).
  3. Check your furnace filter – if your furnace will run without a filter, try pulling it out. Run the furnace without the filter to see if that clears up the issue. If the furnace runs like normal then the furnace filter is the issue. Simply replace the filter.

Just remember – when in doubt, call a professional. Our heating experts are happy to help with any furnace troubleshooting support you may need.

Is your furnace displaying an error code? Learn more about what it means here – How to Read Furnace Error Codes.

Ready to dive into some more furnace troubleshooting tips? Let’s see if we can help you with a quick furnace fix.

What would cause a furnace not to kick on?
Why is my furnace not responding to thermostat?
Why is my furnace running but no heat?
Why does my furnace fan keep running?
Why is my furnace leaking water?
Why is my furnace so noisy?

Furnace Troubleshooting 101 – Common Problems and Quick Furnace Fixes

At ProSolutions, we often receive questions about furnace troubleshooting and everyday furnace problems. As furnace repair experts, we can tell you that there are a few common furnace problems that homeowners in Edmonton run into. Luckily, some quick furnace fixes can help you solve these issues on your own (if you feel comfortable doing so). Of course, if the problem is bigger than expected, or if you’d prefer we fix the issue, we’re happy to help!

Here are the top 6 furnace problems and quick furnace fixes you can try! 

If you have any questions about these issues or furnace troubleshooting suggestions, feel free to give us a call at 780-453-6640.

thermostat ⋆ ProSolutions Inc

1. Furnace Not Turning On

What would cause a furnace not to kick on? Well, there are a few possible reasons your furnace is not turning on. Here are a few of the most common explanations and quick fixes.

There’s an issue with the batteries in your thermostat.

Rule number one in furnace troubleshooting – always check the batteries and power! It’s common for dead batteries to be the cause of furnace problems.

Quick Furnace Fix – check the batteries and change them, if necessary.

Your furnace switch accidentally got shut off. 

It’s also very common for switches to get turned on/off by accident.

Quick Fix – make sure your furnace is switched to “On”.

These issues and quick furnace fixes may seem simple. But, more often than not, they will help you troubleshoot the problem.

2. Furnace Not Responding to Thermostat

If your furnace is not responding to the thermostat, you’re probably also experiencing problems with the blower fan and the overall comfort level in your home. So, if you’re wondering – why is my furnace not responding to thermostat? – here are some possible causes and furnace troubleshooting solutions.

The thermostat batteries are dead.

Back to culprit number one – the power source.

Quick Fix – check that the batteries in your thermostat are working. Change them if necessary.

Dust and dirt are affecting the functionality of the thermostat.

To check if this is the issue, turn off your breaker. Then, inspect the inside of the thermostat. 

Quick Furnace Fix – if there is dust and grime inside the thermostat, use a soft brush or canned air to clean it out. Keep in mind, this issue is more common with older-style thermostats that have exposed contact points.

*Please note: if you aren’t comfortable doing this, be sure to call a trusted HVAC company for assistance. 

The thermostat has a loose connection or frayed wires.

If the electrical components of your thermostat aren’t working properly, it won’t be able to communicate with the furnace. Therefore, it’s important to check the wiring and connections.

Furnace Troubleshooting Quick Fix – with the breaker turned off, inspect the wiring and connections behind the thermostat cover. If you notice any issue with the electrical wiring, you’ll need to call a professional heating company, like ProSolutions, to resolve the issue. 

*Please note: if you aren’t sure how to turn off the breaker, or don’t know how to safely inspect the wiring, please call a trained professional.

prosolutions furnace repair open rust ⋆ ProSolutions Inc

The furnace filter is dirty.

A dirty furnace filter can cause a lot of problems – even more than you may think! So, if your furnace isn’t responding to the thermostat, be sure to pull it out and examine it.

Quick Furnace Fix – does the filter look dirty or damaged? Has it been a while since the filter was changed? If so, replace it with a new filter.

Not sure how often you should change your furnace filter? Learn more here – Fall Furnace Tune-Up. Alternatively, give the heating experts at ProSolutions a call! We’d be happy to help.

3. Furnace Not Heating House and Cycling Too Often

Is your furnace not heating your home and cycling too often? If so, you’re probably wondering – why is my furnace running but no heat? This is a common furnace troubleshooting problem in Edmonton. Luckily, there might be a quick fix.

Your thermostat is not set to “Heat”. 

Switches get bumped and unintentionally changed now and then. What seems like a big furnace problem may just be this simple!

Quick Fix – check the settings on your thermostat. Make sure the “Heat” setting is on.

Your furnace filter is clogged. 

If your furnace filter is clogged with dirt and debris (or hasn’t been changed in a while), this is likely the culprit. 

A dirty furnace filter prevents airflow. As a result, your furnace will need to work harder than necessary. This can cause your furnace to overheat. In response, the furnace will turn off and on regularly, without producing enough heat. This will also increase your utility bill – something no homeowner in Alberta wants to see!

Quick Furnace Fix – pull out the furnace filter and check to see how dirty it is. If there’s lots of debris, replace it with a new one.

Not sure how to check and change your furnace filter? The experts at ProSolutions can help. Our experts can tell you the best furnace filter for your home and even check and change your filter for you.

IMG 5693 e1567628423165 ⋆ ProSolutions Inc

4. Blower Motor Keeps Running

Is your furnace constantly running? If so, you’re probably asking – why does my furnace fan keep running?

There may be a simple cause and solution. However, you may require the help of a professional – as this can also be a sign of a more technical problem. Here’s the most simple cause for this furnace problem.

Your thermostat is set to “Continuous Fan”.

If this is the case, you’re in luck – there’s a simple fix and no need to call a professional!

Quick Furnace Fix – turn the “Continuous Fan” switch off and check to see if that resolves the issue. Alternatively, try turning the temperature down to see if this fixes the problem.

If neither of these furnace troubleshooting alternatives solves the issue, there may be a problem with your limit switch or another furnace component. Therefore, you’ll need to call a local Edmonton heating services company to help resolve the problem.

5. Water Around Furnace

Water on the floor near an appliance is never a good sign. So, if you’re asking yourself, “why is my furnace leaking water?” the answer is – it’s not leaking. But this does signify a problem. The most likely cause:

The condensate pipe is frozen.

During the winter, pipes freeze all the time – especially in Edmonton! Luckily there’s a quick fix for this.

Quick Fix – clear the pipe by thawing it. Not sure how to thaw frozen pipes? Check out this step by step guide – Tips for Preventing Frozen Pipes

6. Noisy Furnace Troubleshooting

A noisy furnace can be a sign of a major problem. In this case, it’s unlikely a DIY quick fix will resolve the issue. Therefore, you should call a local heating company to assess and fix the issue.

That being said, you’re probably still wondering – why is my furnace so noisy? Well, there are many reasons why this might be occurring. Some of the most probable causes include:

Need Help Furnace Troubleshooting? Contact the Experts at ProSolutions.

Furnace troubleshooting isn’t always easy – and quick furnace fixes aren’t always possible. 

If you run into a problem with your furnace and you’re not sure where to begin or how to solve the issue, ProSolutions can help.

Our highly-trained and experienced furnace technicians can repair all the top furnace brands including Trane, Ducane, WeatherMaker, AirEase, Amana and more! So, next time your furnace is on the fritz, give the pros at ProSolutions a call!

AC Repair & Maintenance Guide. How to Fix Common Problems

Central air conditioner units face many challenges after a few chilling winter seasons. That’s why you have to understand how to perform AC repair and maintenance on your own.

We will tell you how to deal with the most widespread problems with air conditioners. In addition to that, you will learn when it’s best to entrust the heavy work to vetted AC repair technicians in Edmonton (Alberta).

So, keep reading our guide to learn more.

Basics to Know About Central Air Conditioning Units

Let’s start with the fundamentals.

We are going to focus on troubleshooting & trying to solve problems in central air conditioners. The two main types of central AC systems you will find in Edmonton homes are Split AC and Packaged AC units.

Split AC

As the name suggests, the split AC unit is a conditioner with two parts. It has a metal cabinet with a condenser inside. The compressor is positioned separately (usually, it’s either in the utility room or outdoors).

Split AC is the most popular air conditioning system for homeowners because it is cheaper to maintain and more energy-efficient.

Packaged AC

Package HVAC holds all of its parts in a single cabinet. This type of central air conditioners is prevalent in commercial facilities and offices. It’s less flexible compared to a split unit.

However, it’s easy to install and doesn’t take any space as it’s generally placed outdoors (which means that you won’t experience any noise).

Key Air Conditioner Repair Terminology

It’s important to understand what you are going to work with while repairing the AC unit. Please, refer to this section if you run into any unknown terms.

Most Common AC Problems & DIY Repair Solutions

As you will see, most of the air conditioning problems are quite easy to fix by yourself. Let’s look at common issues with AC units and ways to address them.

Problem: My AC Unit Won’t Turn On. Start With These Simple Checks

Tools & Accessories:

Don’t let it put you down if the air conditioning unit refuses to show signs of life. It can mean different things – some of them are minor and can be fixed without hiring service experts for heating & air conditioning.

Let’s look at the common problems that prevent AC units from turning on.

Solution: Reset the electrical breaker.

The problem may lie in the tripped breaker (especially if there were power surges or outages). Here is what you need to do:

  1. First, you need to open the main electrical panel in the house.
  2. Check the primary and secondary circuit panels.
  3. Next, identify the breaker that powers your AC system.
  4. Reset the circuit breaker by turning it OFF and ON.
  5. Afterward, you need to try powering the air conditioner again. If the problem persists and the breaker continues to trip – the issue lies elsewhere. We recommend calling a professional AC repair company or an electrician.  

Solution: Check your thermostat.

Next, let’s look at the thermostat

  1. If the thermostat doesn’t work as well – turn off the power to the air conditioning unit, separate the body from the device’s base, and swap the batteries.
  2. Check if the thermostat is set to the appropriate COOL or HEAT mode.
  3. Move the fan switch from AUTO to ON mode.
  4. Adjust the settings so that the temperature is set at least 3 degrees below the room’s temperature.

Problem: AC Unit Won’t Turn On – Advanced DIY Repairs

As mentioned previously, we recommend working with a professional AC repair person. A small problem can be made worse by an inexperienced owner attempting to save a few bucks. The following recommendations are advanced and we take no responsibility for problems that may be encountered or caused because of information provided. 

thermostat panel terminal for ac maintenance

Thermostat wiring

Tools & Accessories:

What should you do if the instructions above didn’t help?

There are still some steps you can take before you hire a repair service in Edmonton.

The insides of the thermostat can be at fault. You can check it by doing the following:

  1. Open the thermostat’s base.
  2. Unscrew the wire from the Y (Y1) terminal.
  3. Carefully apply the bare end of the Y wire to the R (Rc, Rh) terminal.

Does the compressor start? If yes – then your AC system is fine, but the thermostat needs replacement. 

If the compressor doesn’t power on, the problem may lie with the contactor or the capacitor.

You will have to replace the contactor or the capacitor in this case. Of course, it’s best to hire an AC repair technician to handle the technical work if you don’t have the necessary skills.

Are you looking for the best professional air conditioner repair Edmonton can offer? ProSolutions Inc. provides reasonably priced AC repair & maintenance for homeowners in Alberta.

You can save considerably more money if you repair the thermostat instead of replacing it. However, it is highly unlikely that an average homeowner can fix a smart thermostat without an AC technician.

Problem: My AC system is not cooling at all.

Recommended Tools & Accessories:

Many AC units cease to blow cold air after several years of service. It’s a widespread problem with central air conditioners. It’s also one of the most easily resolved issues.

In most cases, it means that the refrigeration system is malfunctioning. To solve this, you need to:

  1. Ensure that the thermostat is functioning correctly and that it’s set to COOL mode.
  2. Turn off the power to the air conditioner unit.
  3. Open the front of the AC and check the air-handler cabinet.
  4. Pull out the filters and clean them using warm soapy water. Let them dry for some time (about 6 or 7 hours) and put them back in. Alternatively, you can replace old filters altogether.
  5. Look for the ice around the condenser coil or refrigerant lines. 
  6. If you found the ice – don’t try to scrub it off. The best way to get rid of it is by powering the AC, setting the temperature up to the maximum, and letting it work for a couple of hours for the ice to melt.

We recommend performing AC maintenance like that every season to preserve the device.

What to do if the problem persists? It probably indicates a problem with the fan motor. In other words, fans don’t get enough electrical power due to malfunctioning equipment or a power leak. The best course of action in this situation is to hire an AC repair technician.

Problem: My AC is not cooling as much as normal (weak cooling).

Amana central AC unit

Central AC units from Amana Heating & Conditioning

Tools & Accessories:

If the air conditioner seems to work poorly, you can repeat the steps in the section above to fix it. 

However, it possible that your unit is too old. Moreover, the air conditioner can be too small for your home. If that’s the case, your air conditioner will keep malfunctioning no matter how many times you fix it.

That’s why sometimes it’s better to replace and old equipment with high-efficiency air conditioner designed for total home comfort.

Problem: My AC/furnace fan does not work.

Tools & Accessories:

As we mentioned, problems with fans can indicate an electrical leakage that requires professional treatment.

That said, you can still try a couple of solutions:

  1. Open the front of the furnace system.
  2. Check for an overload button or reset switch (not all units have a button like this).
  3. Try spinning the fan with a screwdriver clockwise.
  4. If the furnace fan starts spinning by itself after a little boost – you will need to replace the capacitor.

Problem: My AC system leaks water (inside the home).

Tools & Accessories:

Central AC systems typically collect about 20 gallons of water every day. Therefore, water leakage is one of the most common reasons for their repair.

What should you do if the water leaks from the device? First, check the pump.

  1. Make sure that the tube is latched tightly to the pump.
  2. Don’t be too quick to reconnect the tube if it came loose. Instead, dilute bleach and water (1 to 16 ratio) and use it to clean the tube of algae.
  3. Use a vacuum cleaner on the pump to get rid of clogging and ice.
  4. Use the screwdriver to loosen the condensation valve and take off the condensation drain tube.
  5. Take away the AC filters to clean them (we talked about how to do it earlier).
  6. Replace the condensate pan if the water keeps leaking after the steps above.

When All Else Fails – Entrust the Work to Professionals

No one would like it if their air conditioning system broke early in the winter, especially if you live in Alberta. That’s why you need to be able to repair it with your hands.

At the same time, some problems only vetted AC repair technicians can resolve. That’s why you shouldn’t delay calling professionals if you don’t know the cause of the problem (or if you are not confident about your engineering skills).

It would be even better to perform a regular AC maintenance instead of fixing or replacing the whole device.ProSolutions Inc. is a reputable company that can take care of the AC repair & maintenance for you. Want experts to take care of your home comfort? Then, feel free to call 780-453-6640.

How to Fix Your Furnace In An Emergency

It’s January 5. The temperature is about to drop to -30 °C. And your furnace just quit. If you found this article searching for potential ways to temporarily fix your furnace, you’re in the right place.

At ProSolutions, we’re here to help out Edmontonians when heating emergencies threaten your home and family. When you call us we will be there as fast as we can.

But, there are some things you can do before you call or while you wait for your furnace repair technician to arrive.

We put this simple guide together to give you some essential tips on how to temporarily fix your furnace in an emergency.

These furnace DIY tips will not apply in all situations. They should only be done if you are comfortable doing them and assuming the risk that they potentially carry.

Jason Billey

Your Primary Concern Right Now: Frozen Water Pipes

The biggest problem with a broken furnace is having your water lines freeze and burst. The damage can be catastrophic and could cost many times more than a furnace repair.

So, how long have you got before the pipes freeze?

It depends on your home and the outside temperature. Typically we see it take about 12-24 hours with zero heat and a temperature of minus 20.

In colder temperatures, that time decreases quickly.

7 Ways to Warm Your House With a Broken Furnace:

We asked our furnace repair technicians what the most creative (and effective) ways to keep a house from freezing with a broken furnace. These are all based on personal experience and things they have seen customers do that worked well for Alberta’s climate.

  1. Use the dryer vent to pump hot air into the house by drying wet towels.
  2. Open the oven and set it to 450°C.
  3. Boil a pot or few pots of water.
  4. Run the hot water and fill a tub.
  5. If you have an electric heater, use it.
  6. If you have a wood-burning fireplace or gas fireplace, get it going.
  7. Put a space heater close to exposed water lines to keep them warm and prevent freezing.

If possible, turn your furnace fan on so that air is circulated through the home still to get the warm air you are generating distributed.

DIY Fixes for Your Broken Furnace

WARNING: Do not attempt any fix or DIY furnace repair that you are uncomfortable with. Never work on gas lines, or internal components yourself unless you are a trained professional.

ProSolutions Team

Our temporary furnace repair solutions and DIY tips are broken into 3 different categories:

  1. What to do if you smell gas or something burning
  2. General issues that cause a furnace shutdown from overheating
  3. You hear weird noises from the furnace, and they sound ominous

1.  You smell gas or something burning

We humans are strange creatures of habit. We sometimes feel we have to double-check what we think is happening. Case in point – smells. We’re unsure whether we do actually smell gas, and we wander around sniffing, wondering if our sense of smell is deceiving us. On top of that, we don’t want to bother somebody for no reason. And besides, we have to get to work.

If you have any doubts at all about what your nose is telling you, call your gas company immediately and leave. If you are in Alberta, call ATCO at 1-800-511-3447

ATCO NATURAL GAS SAFETY

If your carbon monoxide detector goes off, turn on exhaust fans, open doors and windows and clear the house.

If you smell anything burning, shut down the furnace and the gas line. Check for any fire. Where appropriate, open exhaust fans, doors and windows to get rid of the smell.

  1. Look for blockages in the return air intakes, or venting if possible
  2. Check your furnace filters and change if dirty

And if you are in Edmonton Area, call us at ProSolutions for scheduled furnace maintenance, repairs and installations.

2.  General troubleshooting when your furnace shuts down

Heat kills furnaces. And to protect you from a complete furnace meltdown, there are many protections built into the furnace to prevent catastrophic overheating. These safety systems do sometimes fail themselves, and that’s where we are going to focus.

Several things could have happened.  Some you may be able to fix yourself. Others, call your local furnace repair contractor. See the 10 Most Common Furnace Problems you can DIY

If there’s any thread of doubt that you can fix it personally, don’t hesitate to get on the phone.

And by the way, before we go any further, if you smell gas, leave, and call the gas company as we stated above.

Power switch to the furnace

This is the first thing to check. Often times, simply cycling power will fix your furnace (at least temporarily).

If you don’t have power, nothing works. Find your furnaces power switch and make sure it is on. If you have not already tried turning your furnace off and on again, you should try that as well.

Clogged furnace filters

This is an easy check. If the filter’s clogged, you won’t get proper airflow to the heat exchanger. This, in turn, causes overheating and shutdown. 

Solution? Exchange the dirty filter for a new one and see if that makes a difference.

There’s a safety factor here. If your furnace gets too hot, a “high limit” switch automatically shuts the furnace down. Your fire risk is virtually eliminated.

Thermostat malfunction

It’s usually the batteries. Check them. If they’re low, replace them. If the furnace returns to normal function after one hour, that was likely the answer.

If it’s not, and the thermostat’s the number one suspect, call ProSolutions.

Dirty flame sensor

If you suspect this may be your problem, first, turn off the power to the furnace. Remove the sensor and clean it, assuming you’re comfortable in doing so. You could use steel wool or something like a brillo pad. You could also use your sleeve, nor recommended if it’s your favourite sweater. You can even use a $5 bill (or a $100) that you wrap around the sensor and slide up and down. That works for a while, but eventually, you “peel through the orange” and a minor repair, or routine maintenance is needed.

The pilot light is out

This is a problem with older furnaces. Newer ones have electronic ignition. A typical pilot light will burn blue. If, for some reason, it burns inefficiently, it will usually turn yellow. When that happens, the thermocouple recognizes a safety issue and shuts off the gas valve. It may also be that the gas valve itself is stuck.

You can usually relight the pilot light yourself based on the igniting instructions for your furnace model. If the problem is the thermocouple itself, you’ll likely need ProSolutions to replace it. If the gas intake valve itself is faulty, we can replace that too. You may also find that dirt has built up in that gas valve, restricting the oxygen needed for the pilot light to work correctly.

Blocked air intake and exhaust pipes

If the furnace isn’t venting properly through the exhaust flue, for safety reasons, a flue limit switch will shut it down. That flue can get blocked because of some animal or bird that managed to seal it up.

Here in Alberta, hoarfrost can completely cover the screen with icicles, blocking airflow of any kind. Obviously, the block has to be cleared, which you can often do yourself.

Shut down causes where you need professional furnace technician help

Diagnostics – that’s the issue. You may well have the answer, but like going to your doctor, you need a professional to make or confirm your suspicions:

3.  You hear a noise from the furnace, and it sounds ominous

Houses are the producers of strange noises. A bang in the middle of the night and so often you never find out what causes it.

With a furnace – that’s a different story. You may have grinding noises. Do they occur before the flame comes to life, or is it after? Could it be the exhaust fan? That fan clears any gas that could be lingering and cause a backfire. It could be a serious issue, and you need to call to resolve it.

If the furnace does backfire, this is no time to waste. Kill the power to the furnace, shut off the gas and call a company to come fix your furnace.

This Situation Was Preventable

If you were on a regular furnace maintenance plan with ProSolutions Inc. or your preferred heating contractor, you probably could have avoided having to fix your furnace yourself.

Proper maintenance and furnace tune-ups are designed to catch problems before they happen as well as prevent parts from overheating due to dirt, dust, or other debris that could block airflow to furnace components.

Too many of us are notoriously lazy at preventive maintenance and not just with our furnace. 

Furnace Repair DIY Conclusion

We’ve given you several scenarios as to why your furnace can quit on you. But there is one other thing you can try.

Sometimes, like our computers, modems and cell phones, a simple shut down and restart will solve the problem. Try it and see.

If it’s more than that, however, ProSolutions is just a phone call away.