During the cold spell and busy time my furnace was on the verge of break down. I decided to look at locally owned companies and came across ProSolutions. Within a short space of time Irene returned my call promptly and I was sold on her expertise; I looked no further. Irene was great; she made every effort to help me out in my desperation. She did not turn me down like other companies. She gave me a timeframe and "lo and behold" Sergio arrived. He was my knight in shining armour. Within the hour I was up and running. I would like to take this opportunity to thank both Irene and Sergio for working as a team and coming to my rescue. ProSolutions has won my confidence for future HVAC service. Their prompt customer service was amazing and at a reasonable cost.
We woke up on the weekend to our furnace not blowing air and called Pro Solutions. Irene helpfully talked us through a few checks to get our furnace working again, saving us a potentially expensive weekend call out for something we could do ourselves. She even called an hour later to check on the situation and see if we were okay. We decided we should get a tune-up to make sure we’re in good shape for the next cold snap and will absolutely be using ProSolutions tomorrow for that! I really appreciate a business that doesn’t do unnecessary call-outs, and works with clients to find the right solution. I will be recommending them to everyone I know who needs a furnace check.
A genuine family business that truly cares about each and every one of their customers. I couldn't recommend them more highly. I will definitely go to ProSolutions when the time comes to replace my water heater. The team at ProSolutions were absolute life savers when my old furnace died suddenly in the middle of winter this year. They came immediately after I called, dropped off several electric heaters and began removing the old furnace while waiting for the installation crew (and the new furnace) to arrive. Then just last night when my carbon monoxide detector went off, which turned out to be a false alarm, the owners personally checked up on how I was doing, and whether I needed anything else. Both of the owners are genuinely helpful and friendly people, even taking the time to walk me through owning and operating a furnace, as I am new to Canada and have never had one before.
Very pleased with the service we received from ProSolutions. We had a big job with replacing our furnace and air conditioner. Calvin and Jason were on time, pleasant, professional and very hard workers. They were cleaned up and were very tidy. Sergio, the sales rep, was helpful and positive. Would definitely recommend ProSolutions!
My air conditioner wasn’t working. I was able to schedule an appointment in just a couple days. Not only was the technician on time, he was early! He was very thorough and professional. He definitely went above and beyond, even taking the time to show me how to program my thermostat (without me even asking). Best service I have ever had! Thanks so much!
