Shane was a very polite, young man. He explained what was going on with my furnace he, he said that some wires were loose. He made sure it was completely checked all out completely. He even put a newer thermostat because the one I had wasn’t really a good thermostat. I couldn’t have asked for a better service from him he was 100% awesome highly recommend him in my home anytime again for Work and Pro solution. I think you have a good worker there.