Last Updated: April 15, 2025ProSolutions Plumbing, Heating & Air Conditioning Inc. (“ProSolutions”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information we collect, use, and disclose in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable lawsThis Privacy Policy outlines how we manage personal information collected through our website www.prosolutionsinc.ca, through direct communication, and in the course of providing our services.
1. What Information We Collect
We collect personal information in the following ways:
Information you provide directly to us:
Full name
Email address
Phone number
Mailing or service address
Billing or payment details (if applicable)
Details about your home, HVAC, plumbing, or electrical system
Feedback, reviews, or other communications
Information collected automatically through our website:
IP address
Device type and browser
Geographic location (approximate)
Website usage data, including pages visited, time on page, and click behavior
Cookies and other tracking technologies (see Section 6)
2. Why We Collect Your Information
We collect, use, and disclose personal information for the following purposes:
To schedule and provide plumbing, heating, and air conditioning services
To respond to customer inquiries and provide quotes
To send appointment reminders, service updates, or follow-ups
To process payments and invoices
To improve our website, services, and customer experience
To deliver promotional materials and newsletters (only with your consent)
To comply with applicable legal and regulatory requirements
3. Your Consent
By submitting your personal information to us, you consent to our collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal and contractual obligations, by contacting us at:
We do not sell or rent your personal information. We may share your information with trusted third parties under strict confidentiality, including:
Payment processors
IT service providers or website hosts
Customer relationship and communication platforms (e.g., email, SMS)
Legal or regulatory bodies, when required by law
All third parties must comply with applicable privacy laws and our contractual terms.
5. Access, Correction, and Retention
You have the right to:
Access your personal information held by us
Request corrections to your personal information
Withdraw consent for specific uses of your data (where lawful)
We retain personal information only as long as necessary for the purposes stated above or as required by law. Once no longer required, your information will be securely destroyed or anonymized.To make a request, contact:
Tailor marketing based on your preferences. Including but not limited to:
Google Advertising & Analytics: We use Google Ads and Google Analytics to understand how visitors use our website and to deliver more relevant advertisements. These tools may use cookies or device identifiers to track your interactions. Google and its partners may show our ads across the internet based on your visits to our website.
We use Meta advertising platforms, including Facebook and Instagram, to reach new and existing customers. The Meta Pixel allows us to measure ad performance and deliver relevant ads based on your site behavior.
We take reasonable and appropriate measures to safeguard your personal information from unauthorized access, loss, theft, misuse, or alteration. These include:
Encrypted data transmission via SSL
Access controls and staff confidentiality agreements
Secure storage systems for physical and digital records
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such information being collected, it will be deleted promptly.
9. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
10. Policy Updates
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top. Your continued use of our services or website constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:ProSolutions Plumbing, Heating & Air Conditioning Inc.
