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Changing your water softener salt is simple: just lift the lid on the brine tank and pour new salt directly into the tank—no need to remove old salt unless it’s hardened or formed a crust (called bridging). Use a high-quality softener salt and avoid overfilling; aim to keep it about half to three-quarters full.

Not a fan of hauling heavy bags? Our ProWater Softener Membership takes care of everything—we pick up, deliver, and even fill your tank for you. You’ll never have to worry about doing it yourself again.

Salt should be refilled every 1 to 3 months, depending on your water usage, tank size, and family size. In Edmonton, with our harder water, most households check their salt monthly—especially during peak use seasons like winter.

A good rule of thumb: if the tank is less than half full, it’s time to top it up. But if that feels like one more thing to remember, our ProWater Softener Salt Membership makes it easy—we track your needs and deliver salt on a regular schedule, so your softener is always ready to go.

Tankless water heaters have many benefits over traditional hot water tanks however, the truth is, a tankless water heater is not worth it for everyone. Any professional plumbing company can tell you that a tankless hot water system is best for homes that don’t often use large amounts of hot water. For example, if you often take baths in a large tub, or you have numerous high-volume shower heads in your shower, then an on-demand hot water system may not be worth it. On the other hand, a tankless hot water heater will save you money over time, you won’t run out of hot water and it will last much longer than a traditional hot water tank. Consult your local tankless water heater plumber and they can help you decide whether a tankless water heater is right for you.

Common reasons include:

• Failed heating element (electric)

• Faulty gas control valve

• Sediment buildup inside the tank

• Aging equipment (8–12+ years old)

• Undersized tank for your household

If your showers are turning cold halfway through, your tank might be telling you something!

Our team can help you find the true issue behind your water heater taking it’s sweet time. Give us a shout and learn about your hot water tank options, and learn the difference between a hot water tank and a tankless hot water system.

There are several preventive measures you can take:

• Insulate your pipes, especially those in unheated areas like basements, garages, and crawl spaces.
• Keep your home’s thermostat set to a consistent temperature, even at night and when you’re away.
• Allow faucets to drip slightly during extremely cold spells to keep water flowing.
• Open cabinet doors under sinks to allow warm air to circulate around the pipes.

Not all plumbing issues require immediate attention. However, there are several common problems that should be addressed as quickly as possible. Issues that count as a plumbing emergency including burst pipes, frozen pipes, clogged toilets, leaky faucets, and no hot water. Although some of these issues can be addressed quickly by the homeowner, others may require the immediate attention of a qualified professional plumber. If you believe you have a plumbing emergency, there are several emergency plumbers in Edmonton that you can contact. When seeking emergency plumbing services, be sure to ask the plumber if you will be paying a premium price for their emergency services. Professional plumbing companies, like ProSolutions Plumbing, Heating & Air Conditioning, will provide upfront pricing and will not charge premium emergency prices.

In colder climates, water inside the pipes can freeze. When water freezes, it expands, which can cause the pipe to crack or burst. This is especially common if the pipes are not properly insulated or if there are sudden drops in temperature.

The amount of time it takes to get hot water from a new water heater depends on the size and type of hot water heater. A properly and professionally installed gas hot water heater will provide hot water most quickly. An average 40-gallon heater will only take about 30 to 40 minutes to provide heat water, while you can expect hot water from a larger tank (80-gallons) in approximately 60 to 70 minutes. Electric hot water tanks, on the other hand, will take a little longer. For an average 40-gallon electric heater it will take about 60 to 80 minutes and for an 80-gallon tank about 2 hours.